Matthew Temple Consulting

Working with Phil gave me real clarity and an outside perspective on the business. As a company, we’d always had the technical ability to offer IT support, but we’d never taken the step to launch it as a formal service. Phil helped me step back, look at the bigger picture and explore the options properly. The coaching gave me the confidence and direction I needed to move forward. I’d recommend Phil to any business owner who knows they need to make a change but isn’t sure where to start.
Matthew Temple
Founder and Managing Director

About The Company

Matthew Temple Consulting is a website management and IT support provider based in Hull city centre. Working mainly with small- to medium-sized businesses, the company provides dependable, practical technical support to help clients keep their digital operations running smoothly. Founded by Matthew Temple, the business established a strong reputation for website management and had long been receiving enquiries about broader IT support services. While the technical capability was already in place, IT support had never been formally offered as a standalone service. What Matthew required was the proper strategic advice to evaluate the opportunity and steer the business in a new direction.

The Challenge

Matthew Temple Consulting had established itself as a trusted website management provider. However, a clear pattern was emerging, clients were increasingly asking about IT support. The technical skills and experience were already in place, and the company was even handling some traditional IT support tasks informally. However, transforming that into a comprehensive service offering needed careful deliberation. The challenge was to: • Assess whether IT support was a viable and sustainable new service • Understand how expanding the offering would affect existing operations • Develop a clear plan to launch the new service alongside the core business • Ensure the move was strategically sound, not just reactive to demand. Matthew didn’t just want to add a new service line – he wanted to do it properly, with clarity and confidence that it was the right move for the business.

Key Results

Over a concentrated three-month coaching programme, I collaborated with Matthew to assess the opportunity and develop a clear strategy for the new service.

Key outcomes included:

  • A thorough assessment of IT support as a natural extension of the existing business
  • Clarity on how the new service would complement, not disrupt, current operations
  • A structured plan to prepare and launch the IT support offering
  • Greater confidence and direction in business decision-making
  • A clear strategic roadmap for the next phase of growth.

With the coaching programme now complete, Matthew is in the preparation stage before a full service launch and is equipped with a clear plan and the strategic foundations to expand the business confidently.

My Solution

When I began working with Matthew, the opportunity was evident as his clients were already seeking IT support, and the technical expertise was in place. The issue was whether this represented the correct strategic move and how to approach it appropriately.

Over several coaching sessions spanning three months, my aim was to help Matthew step back from daily operations and think strategically about the business.