The Call Answering Company

“Working with Phil was one of the best decisions we have ever made. He helped us create a vision and plan to increase revenue and grow the business. We gained insight into our business performance and implemented actions to achieve our goals.”
Sam Waslin
Director

About The Company

The Call Answering Company is a family-run business providing call answering and business administration support to organisations across the UK. They provide 24 hours, 365 days a year support to their clientele.

The Challenge

Despite being operational for 2-3 years, they needed to generate more revenue, were working extremely long hours covering their 24/7 support desk and were feeling tired, frustrated and demotivated. No business plan was in place or vision for the future. Team members were fully immersed in the day-to-day running of the business, and they needed a fresh perspective and approach.

Key Results

  • 50% +increase in turnover and profit
  • Belief that the business could grow
  • Recruitment of team members to allow the owners to focus on business growth
  • Complete marketing strategy and plan
  • Setting up a second complimentary business to access a new target market

My Solution

I worked with the family team on a business coaching programme where we worked together to create a vision and business plan with clear actions and accountability to improve all aspects of the business. Quick wins were identified to free up time, improve efficiency and improve cash flow. A vital element of the coaching programme was giving them the belief and focus on what they could achieve, opening them up to new opportunities. Tools and techniques were provided to assess and manage business performance, enabling them to make more informed decisions and improve their results. Grant funding was secured, allowing them to work on a marketing project to review their proposition, fill critical market gaps and increase their brand profile locally.